The AJW entrepreneurial spirit is sustained in part by unrivaled industry
technical expertise, innovative solutions, continuous improvement, and
Keeping in step with those values, along with our aim to continuously
deliver excellent customer service, AJW has chosen VistaQuote as our
new RFQ response and quote management platform.
Email messaging is at the core of our daily communication pipeline.
Though once cutting edge, our sales team now receives hundreds of
RFQ emails daily.
This has created several inefficiencies in our sales workflow, such as
RFQ’s being forwarded multiple times and the lack of automation
when receiving and assigning opportunities to the appropriate team
members. In addition, our existing ERP system had minimal telework
or mobile capabilities apart from complicated network configurations.
These issues, combined with AJW’s mission to continually improve their
customer experience, lead us to search for a better way to support our
customers and streamline our process.
After reviewing several potential solutions, no other platform provided
the flexibility, reliability, convenience, or comprehensive attention to
detail like that of VistaQuote.
Since implementation we have processed almost 15,000 RFQs - in
record time. Being one of the first suppliers that respond to an RFQ is
an important advantage to have in today's marketplace.
In VistaQuote, our RFQs are now accompanied by real-time, AJW
customer and inventory data. Additionally, customers that send
multiple RFQs simultaneously, appreciate how we often respond to all
their requests with a single quote response.
Lastly, our sales team now has access to a robust, convenient telework
and mobile friendly RFQ and quoting platform. Through the
exceptional support Ambry Hill provides, we were able to deploy a
modern work-at-home solution quickly and easily for our entire sales
When away from our desks, the mobile app grants us access to AJW's
entire customer and inventory database, in real-time. RFQ and quote
management within the mobile app is seamless as well.
VistaQuote is aimed at making the aviation aftermarket parts industry
more efficient and has relieved our biggest sales related pain points.
A M B R Y H I L L T E C H N O L O G I