Support | Ambry Hill Technologies

Q. How much does Vista Suite cost?

A. Vista Suite is very affordable for every sized business. The pricing depends on the number of users, the feature package and, any additional features you might choose. Talk with your Sales Representative to get more information on Vista Suite and the pricing.

Q. I have thousands of pieces in stock, all with barcodes that work with my existing software. Will I
have to re-label all my inventory?

A. In most cases Vista Suite Mobile technology works with legacy barcode labels, allowing you to immediately take advantage of Vista Suite’s powerful mobile warehouse functions.

Q. We’ve been using our current software for a long time and have files and images attached to
our records. Will that information transfer over to my Vista Suite account?

A. Depending on how your legacy software handles images, we can often migrate those files into your Vista Suite account and match them up to your records inside of Vista Suite.

Q. Our IT department has many reports they have built with Crystal Reports and often runs queries
to extract data for us. Does Vista Suite allow us to access our data with external tools?

A. Yes, Vista Suite has ODBC connectivity options that allow you to access your data just like any other database. Talk with your Sales Representative to learn more.

Q. We would like to improve our processes and automate different areas in our organization. Does
Vista Suite offer this?

A. Vista Suite has integrations with Zapier, a business automation platform, to offer the most variety in automation options. If you wish to have even more automation power, speak to your Sales Representative about our Vista One product suite.

Q. Different staff within our organization need to have different screens. Can you customize what
you see in Vista Suite?

A. Yes. Vista Suite is a grid-based system that offers a great deal of flexibility. All grids can be rearranged and show or hide data elements allowing you to customize the user experience.

Q. Our organization does a lot of component exchange sales. Can Vista Suite handle these complex transactions?

A. Yes. Vista Suite is designed with a powerful, but user-friendly exchange transaction system that even lets you control the cost of the returning core, track the cores due and bill for non-return of the cores.

Q. My Repairs Department sends components out for shops to disassemble and return the pieces
to us. How is this handled in Vista Suite?

A. Vista Suite has a Repair Order Disassembly feature that lets you manage the pieces coming back to you and disburse your component and repair charges across those components. For an intuitive and easy-to-use experience.

Q. Our organization charges fees for different things. Many times these fees are related to specific
parts that I sell. Will I see those charges in the history of the parts?

A. Yes, in Vista Suite you have the control to create a charge transaction for a part, or SKU, or a non-part. Charges applied to a part will show in the history along with all other transaction types.

Q. We have multiple locations and several different databases that our company uses for reference.
Are we able to see our other business locations data inside of Vista Suite, or data from these other databases without importing data?

A. Yes. Vista Suite has an external data feature that allows you to connect to other data sources and view that data on the screens within your Vista Suite account. The connections are real-time and customizable by you. As long as the database can be connected to an ODBC driver and accept a form that is SQL you can create views of this data to show inside of Vista Suite.

Q. Can Vista Suite capture the inbound RFQs that I get in my email?

A. Yes, Vista Suite can be set up to connect to your email account and will import RFQs for you to process right inside of the application. Vista Suite currently recognizes about 20 different formats of RFQs and this list is always growing.

Q. Data analytics is very important to our organization. What type of analytics does Vista Suite

A. Vista Suite has a built-in dashboarding module that allows you to create your analytics dashboards. With this powerful tool, you can create dashboards for parts and companies that can be set as defaults to display on your part and company information screens. Broader dashboards can also be created and set as the default log-in screens as well. If you need help creating dashboards, ask your Sales Representative about our Dashboard customization services.

Q. My company does business in multiple currencies. Does Vista Suite manage multiple currencies?

A. Yes. Vista Suite can handle multiple currencies and integrates with external currency monitoring services so that you can update your currency rates with a click of a button.

Q. My company is very particular about the business forms we use. Can we make our business
forms look how we want?

A. Yes. Vista Suite includes a complete business forms and reports designer. You can create and modify your business forms or reports to fit your needs. If you need help, ask your Sales Representative about our Forms and Reports customization services.

Q. I am concerned about moving to a new software package because I don’t want to lose my old
data. What are my options for keeping my old data?

A. We offer several options for managing your legacy data. A full data migration is one option. You can work with our team of professionals to help extract your data and import it into Vista Suite. This effort can be scaled up or down depending on your budget. Another option is to use Vista Suite’s patent pending technology to view your legacy data right inside of the Vista Suite screens. This approach allows you to most flexible, scalable, and affordable option for a fast implementation.

Q. Can I email out of VistaSuite?

A. Yes, VistaSuite uses traditional IMAP and SMTP settings to act as an email client for your existing email services, just like outlook or a mobile device.

Q. My Accounting team is very particular about how our accounting data is managed and
organized. Can we use our existing accounting system?

A. VistaSuite is designed to work with any accounting system that allows ODBC or Zappier database connections. Many of our accounts prefer QuickBooks.

Q. My Company operates in a unique and regulated industry will VistaSuite work for us?

A. VistaSuite launched as an ERP system in the highly unique and regulated Aviation industry and was designed, day one, to be incredibly adaptable to any business.

Q. Is there a mobile app?

A. Yes, for iOS and Android

Q. I am concerned about security, having an ERP accessible from anywhere in the world makes
me uncomfortable.

A. Ambry Hill Technologies incorporates the highest level of modern cloud security. The same servers as Goldman Sachs, Coca-Cola, and Johnson & Johnson.

Q. What services can I offer my customers and vendors?

A. Using our VistaOne tool in conjunction with VistaSuite will allow your team to create custom APIs for your system, giving your customers and vendors tools to push and pull data to and from your system securely.

Q. We have standard documents that are sent on our orders like Terms or Exchange Agreements.
These are not clauses, but separate documents. How does Vista Suite handle this?

A. When sending emails from within Vista Suite, you can access all file attachments from the company, order, inventory items but also a master library that can hold these standard documents you need to send along with various orders.

Q. In our current system is very difficult to find files or attachments to different records. Does Vista
Suite have something to address this?

A. Yes. Vista Suite has a centralized view of all file attachments to all records. This central location is called the “File Library” and is searchable by a variety of data elements. This central library is also where you can store files directly against your account. These are called Library files which are accessible when sending emails.

Q. It is very cumbersome in our current system to print different documents and have them all
combined on the same email. What is it like printing inside of Vista Suite?

A. VistaSuite document printing system is very simple. In one screen all you must do is select the different documents you wish to print and VistaSuite will produce the documents. There are no complicated menus to navigate or confusing names. It is very straight forward.

Q. How long is the VistaSuite implementation process?

A. The answer will vary from customer to customer but a basic guideline should be 8 weeks for a small company with 1 to 5 users who should not need additional end-user training, this date will be dependent upon customer participation in training sessions, data migration, and reporting needs. For larger companies who will need to utilize the Train the Trainer program and will need assistance with the End User Training plan for a 10 to 12 weeks implementation.

Q. How can I track the progress of my implementation?

A. After your kick-off call, you will be invited to join a Trello Board that is dedicated to your project with our team. On this board you will be to track completed and in-progress action items, you will have access to all contact information for your AHT Implementation Team, you will be able to view the agenda for each training session, ability to upload requested images to customize forms, and email signatures, and you will have the ability to email questions directly to the board for our team to answer.

Q. Next steps after kick-off call?

A. Our team will be ready to move forward once we complete the kick-off call, once the call is completed you will work with one of our specialists to set up queries for data migration, we will have a project planning meeting to discuss reporting needs, training needs and begin scheduling training sessions.

Q. Does Vista Suite work with any accounting applications?

A. Yes, Vista Suite currently integrates with Quick Books via the Zapier platform.

Q. How does Vista Suite integrate with QuickBooks?

A. We use the platform to integrate with QuickBooks and many other applications. This provides a flexible, powerful, and easy way to connect your Vista Suite account to other applications.

Q. What type of transactions does the integration create inside of QuickBooks?

A. The bridge will create customer invoices, vendor bills, and customer and vendor contacts.

Q. What data is pushed to QuickBooks when a contact is created inside of QuickBooks?

A. Contact Name, company name, email, address, phone number.

Q. What data is pushed to QuickBooks when an Invoice is created inside of QuickBooks?

A. Customer contact information, invoice number, transaction date, term codes, product/service (line items), total amount, discount, currency.

Q. What data is pushed to QuickBooks when a payable is created inside of QuickBooks?

A. vendor contact information, transaction date, transaction document number, line items, term codes, currency, amount.

Q. When does the bridge between Vista Suite and QuickBooks get initiated?

A. The bridge will trigger when a new transaction document (invoice, purchase order, or repair order) is found in the Vista Suite with a specific status code applied. The status of the transaction within Vista Suite can be defined by you.

Q. How is a transaction inside of Vista Suite shown as paid when I update QuickBooks?

A. When you receive a payment in QuickBooks, we will automatically check if the balance is fully paid. If yes, the transaction status in Vista Suite will change to the Status Code you have specified.

Q. If I pay a bill in QuickBooks, will the corresponding Purchase Order or Repair Order be updated?

A. QuickBooks does not provide details of bills paid. However, our bridge will look at a Vendor Balance if it is zero then any Purchase Orders or Repair Orders that are not marked as paid will get an updated status. So, it is not a bill-by-bill update, but we do our best to keep those transactions updated for you. You can also update those transaction status codes individually if you wish to.

Q. Do I have any choice on what is put into QuickBooks?

A. Yes, you have some choices.
1. You can choose to have your Bills and Invoices created with generic Product/Service codes and the part number or charges from Vista Suite will be placed in the description.
2. You can choose to have the Product/Service in QuickBooks to be the same Part Numbers or Charges as you have in Vista Suite.
3. You can choose to create Bills or Purchase Orders for your corresponding Repair Orders and Purchase Orders inside of Vista Suite. This depends on the level of detail you wish to have within QuickBooks.

Q. If I choose to have Products/Services be at the Part Number or Services level in QuickBooks do
I have manually entered new records into QuickBooks every time I have a new part number or
charge inside of Vista Suite ?

A. No. The bridge will add new Products/Services when you send an Invoice, Purchase Order, or Repair Order to QuickBooks which do not already exist in your QuickBooks application.

Q. Do I have to spend more money to have this integration?

A. Fees depend on the number of transactions you process in a given month. QuickBooks bridge requires a premium account within Zapier. Please speak with your sales representative to learn more.